These terms and conditions apply to all purchases made from Stellar-Supply.de.

1. Definitions

• • “We,” “us,” and “our” refer to Stellar-Supply.de.
  • “You” and “your” refer to the customer purchasing goods from us.
  • “Contract” refers to these terms and conditions together with your order confirmation.
  • “Goods” mean any products or services you order from us.
  • “Quotation” means a written offer for the sale of goods to you.
  • “Order” means your request to purchase goods from us.

“Order confirmation” means our acceptance of your order.

2. Quotation, Acceptance, and Order Confirmation

• • Our quotations for specific requirements, excluding daily price lists, are valid for two working days after the specified date.
  • Daily price list prices are valid for the day of issue.
  • Your order is an offer to purchase goods under these terms and conditions.
  • We accept your offer by issuing an order confirmation, forming the binding contract.
  • An order confirmation is binding unless there’s a discrepancy unacceptable to you. Inform us within three working days of such discrepancies.
  • We strive to supply ordered goods, but there might be situations where they’re unavailable. We’ll inform you and offer to reconfirm your order at the correct price or cancel it.
  • We may update these terms and conditions. Regularly check our website for updates. Changes apply to orders placed after the website update.

3. Reservations for Goods Not in Stock

• • Quotations and order confirmations for goods not readily available from our stock are subject to availability and prevailing import/export laws. If these reservations become relevant, we reserve the right to revoke the quotation, cancel the order, and you will not be entitled to any claims.

4. Price and Payment

• • Website prices include packaging and customs duties but exclude VAT, freight charges, and any other duties.
  • Unless agreed otherwise, you are responsible for delivery costs and any additional charges applicable at the time of ordering.
  • You must pay for your order within thirty days of the invoice date. You have three working days from the invoice date to raise any queries or disputes regarding price discrepancies, otherwise the invoice is deemed accurate and due for payment. Disputed parts are due three working days after dispute resolution. Undisputed parts are payable as stated above.
  • We are entitled to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England’s base rate, from the due date until payment. We reserve the right to assign your debts to third parties for collection.
  • Any discounts agreed upon apply only if payment is received within the period stated in clause 4.3.
  • If, in our opinion, your financial circumstances do not warrant the payment terms or you haven’t met previous delivery payment terms, we reserve the right to cancel unprocessed orders unless immediate payment is made for all previously delivered goods and an upfront payment for unprocessed orders.
  • Orders exceeding €1,500.00 (including VAT) cannot be paid with debit/credit cards.

5. Description of Goods

• • Website information about the goods is for informational purposes only and is binding only when expressly referred to in your order confirmation.
  • Any specific requirements you make regarding your order become binding only when expressly referred to in your order confirmation.

6. Delivery Time and Delays

• • All deliveries are made Ex-works (EXW) from our warehouse, as defined by Incoterms 2000.
  • Delivery times stated in the order confirmation are estimates only. Delays do not constitute a breach of contract, and we are not liable for any loss, expense, damage, or charge caused by delivery delays.
  • All deliveries must be received and signed for by you, an employee, or an authorized individual.
  • Immediately upon receipt, inspect the goods. Notify us in writing with photographic evidence within seven working days of any missing, incorrectly delivered, incorrectly specified, damaged, or visibly damaged packaging/goods. Notify the courier at the time of delivery. We may request you to hold onto the reported items, including the packaging.
  • You have seven working days to notify us of any non-visible damage or defect in the supplied goods, otherwise they are deemed accepted.

7. Risk Transfer

• • The risk in the goods passes to you when they are made available at our warehouse for delivery, picked up by your courier, or delivered by our carrier.

8. Title

• • Title to the goods remains with us until you have paid in full for the goods and all other sums owed by you.
  • Until title passes